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Home > Store Policies
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Do you ship the same day?
Yes! Monday through Friday (excluding major holidays) we ship same day until 2:30 pm Mountain time. During major holidays we extend our cutoff time on same-day shipments to 4PM Mountain Standard Time. Call us if you need special consideration beyond our normal shipping times we will work with FedEx to make late drop pick-ups if the situation arises. Our baskets are handmade to order in our store and packed and delivered with pride.
How are your gift baskets shipped/Delivered?
We ship all of our gift baskets with FedEx. We offer hand delivery in many Colorado front range cities from our Denver and Fort Collins locations. For in transit time click on our shipping tab. Our standard ship option is via Ground. We also offer 3 Day (express saver), 2 Day, Priority Overnight and Standard Overnight. We also offer palletized Freight Services for large corporate gift baskets purchases when a truck shipment will save you money.
Substitution Policy:
From time to time we may run out of a specific item. When this occurs we will substitute an item of equal or greater value. Chocolate featured in our gift baskets may be replaced with other gourmet items of equal or greater value from May through September, when the weather gets warmer. We make these substitutions to ensure the timely arrival and freshness of your gift basket as well as the reliability of the presentation.
Unconditional Guarantee:
We stand behind our products 100%. If you or your recipient are not happy with your gift, simply let us know and we’ll make it right!
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